Once a request is submitted, the group sales office will process and send programming confirmation within FIVE business days.

In order for a sale to be accepted, the Group Sales Office requires that a signed invoice be returned within THREE business days of receiving a contract.

Groups are asked to submit a non-refundable one-third deposit thirty (30) days after the acceptance of the contract.

Groups must submit final payment and group numbers thirty (30) days before the performance date.

Any and all changes to orders must be submitted by email or fax to the group sales office.

Groups who cancel their reservation after deposit is submitted will be allowed to keep money on account for ONE full year for future use toward performances. Once final payment is submitted, ALL money (including deposit) is forfeited for future use.

Performance tickets are only mailed upon request and are sent two-day Fed Ex only for an additional $25.00 fee per order. Tickets will not be mailed for any request submitted less than two weeks before a group visit date.

The group sales office does not assume responsibility for any lost or damaged tickets. Any group who loses its tickets after they have been printed and shipped is subject to a $5.00 reprint fee.